Refund policy

Returns & Refunds

We offer a 30-day return policy: you have 30 days from the date you receive your item to request a return.

For Wands of Horus, items can be returned regardless of use — we're able to remelt and recast returned wands, so wear or use doesn't affect eligibility. For clothing and apparel items, the item must be unworn, unused, and with all tags attached.

All returns must be in their original packaging, and you'll also need your receipt or proof of purchase.

To start a return, you can submit a request directly through your account. or email us at esseroth.iiv@gmail.com. Once your return is approved, we'll send you a return shipping label along with instructions on how and where to send your package. Please note: items returned to us without an approved request will not be accepted.

Return shipping costs are the responsibility of the customer. If you have any questions about your return, reach out anytime at esseroth.iiv@gmail.com.

Damages and issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us right away so we can assess the issue and make it right.

Exceptions / non-returnable items

Some items can't be returned, including perishable goods, custom or personalized orders, and personal care products. We're also unable to accept returns involving hazardous materials, flammable liquids, or gases. Sale items and gift cards are final sale. If you're unsure whether your item qualifies, just ask.

Exchanges

The quickest way to get the item you want is to return your original purchase, and once that return is approved, place a new order separately.

European Union — 14-day cooling-off period

If your order is shipped within the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason, with no justification required. Wands can be returned regardless of use; clothing items must be unworn with tags attached. As above, original packaging and proof of purchase are required. You can submit your cancellation or return request through your account.

Refunds

Once we've received and inspected your return, we'll let you know whether it's been approved. If approved, your refund will be issued automatically to your original payment method within 10 business days. Please allow extra time for your bank or card provider to fully process and post it. If more than 15 business days have passed since approval and you still haven't seen your refund, contact us at esseroth.iiv@gmail.com.